Sarah Koehler
Director, Digital Customer Experience Strategy @ Mentor Collective
- Role
- Director, Digital Customer Experience Strategy at Mentor Collective
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Sarah Koehler
Sarah is the Director, Digital Customer Experience Strategy at Mentor Collective, the leading partner for deploying and managing large-scale, sustainable mentoring programs that meet every person where they are in their journey to success. We work closely with our 180+ partners—combining cutting-edge digital solutions with dedicated human support—to maximize impact and achieve real results.With a 100% implementation success rate, 95% customer satisfaction, and over 80% of partners engaging in community events, our commitment is to customer success. Over 11 years, we’ve built more than mentorship relationships across diverse sectors.Sarah is a strong believer in the power of mentorship and the need for global community.
Experience
Director, Digital Customer Experience Strategy
Sep 2025 — Present
Architecting the future of Mentor Collective\'s AI-powered customer experience
Education
Rhodes College
Bachelor’s Degree, Psychology and Spanish; Minor: Education
2011 — 2015
Harvard Graduate School of Education
Master of Education - Ed.M., International Education Policy
2018 — 2019
Estudio Sampere
Spanish classes, Spanish
2013 — 2013
University of Oxford
Humanities Classes, Art History, Arthurian Literature, Shakespearian Literature, and History
2013 — 2013
Skills
- Teaching
- English
- Event Planning
- Research
- Microsoft Word
- Windows
- Sharepoint
- Customer Service
- Psychology
- Editing
- Strategic Planning
- Microsoft Office
- Budgets
- Microsoft Excel
- Powerpoint
- Outlook
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