Sarah Kody

About Sarah Kody

I am a creative and analytical E-learning Specialist with comprehensive experience in…

Experience

1. Global Learning and Development Consultant

   RELEX Solutions

   May 2024 — Present · Atlanta, GA, US

   Consulting with customer operations stakeholders, I help build curricula around common core and critical learning needs for the RELEX Customer Operations organization. I collaborate with the Learning Strategy, Learning Enablement, and Digital Learning teams, along with regional partners and subject matter experts, to develop and deploy learning strategies, global learning curricula, and consistent frameworks throughout Customer Operations Learning and Development and the broader RELEX Customer Operations team.· Serving as a consultant in the design, implementation and administration of progressive learning and development programs for the RELEX operations organization· Creating engaging learning experiences that develop critical skills in a fast-paced environment· Working with other learning and development professionals and key business partners to build comprehensive learning journeys for employees, customers, and partners· Assessing learning needs, crafting learning objectives, and evaluation processes· Providing recommendations on solutions for instructional design and development· Producing innovative training solutions with a view toward continuous improvement· Developing conceptual design documents, storyboards, project plans, timelines, and issue/resolution logs· Consulting with Subject Matter Experts and other key partners to create instructor-led, self-study, and/or online instructional content that effectively engages the learner· Facilitating remote or in-person learning sessions· Coordinating training content strategy with product and technical teams to ensure that documentation is complementary to training content· Evaluating programs/initiatives against objectives through continuous internal customer and stakeholder feedback· Championing work of the Customer Operations Learning and Development department and serving as an ambassador in all interactions inside and outside the organization

Education

• Berkmar High School

  High School

• Georgia Southern University

  Master’s Degree, Curriculum and Instruction

  2012 — 2014

• UGA Mary Frances Early College of Education

  Bachelor’s Degree, Mathematics Teacher Education

Skills

• Adobe Creative Suite
• Customer Service
• Training
• Public Speaking
• Employee Training
• Html5
• Adobe Illustrator
• Strategic Planning
• Team Building
• Management
• Microsoft Word
• Train the Trainer
• Staff Development
• Powerpoint
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Office
• Social Media
• Curriculum Design
• Coaching
• E-Learning
• Research
• Adobe Photoshop
• Articulate Storyline 2
• Addie
• Adobe Acrobat
• Adobe Captivate
• Teaching
• Time Management
• Classroom
• Camtasia Studio
• Nonprofits
• Lesson Planning
• Articulate Studio
• Leadership
• Lectora
• Instructional Design