Sarah Klapec
Ensuring the success of our business customers.
- Role
- Associate Director, Customer Success at AT&T
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Sarah Klapec
I am a passionate, trusted individual who pursues knowledge to provide objective insights to help a sales organization succeed. I have a proven reputation to drive change in the organization by working with all levels of Sales Management, Sales Operations and CFO.
Experience
Associate Director, Customer Success
Sep 2024 — Present · San Francisco, CA, US
Lead a team that focus on ensuring customers achieve success while using our products and services.
Education
University of Michigan-Dearborn
MBA, Business
1992 — 1996
Michigan State University
Bachelor of Arts, Advertising
1987 — 1991
Skills
- Business Development
- Negotiation
- Microsoft Office
- Sales
- Sales Operations
- Customer Retention
- Customer Service
- Project Management
- Channel Partners
- Marketing
- Team Leadership
- Program Management
- Account Management
- Process Improvement
- Crm
- Cross-Functional Team Leadership
- Strategic Partnerships
- Marketing Strategy
- Strategic Planning
- Competitive Analysis
- Selling
- Telecommunications
- Sales Process
- Pricing
- Team Building
- Management
- Leadership
- Product Marketing
- Sales Presentations
- Sales Management
- Forecasting
- Customer Satisfaction
- Strategy
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