Sarah J.
Senior Customer Success Manager
- Role
- Senior Customer Success Manager at Par Punchh
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Sarah J.
Senior Customer Success Manager at PAR Punchh, focused on building strong, trusted…
Experience
Senior Customer Success Manager
Jan 2025 — Present · Austin, TX, US
Own and nurture relationships with a portfolio of clients, driving adoption, retention, and expansion of Punchh’s loyalty and engagement solutions- Act as a strategic advisor, aligning client goals with product capabilities to maximize customer success and business outcomes- Lead data-driven business reviews, providing insights and recommendations to optimize loyalty programs and marketing strategies- Collaborate cross-functionally with product, sales, and support teams to ensure seamless onboarding, implementation, and ongoing client satisfaction- Proactively identify risks and opportunities, implementing solutions to enhance customer experience and reduce churn.
Education
University of Massachusetts Amherst
Bachelor of Science (BS), Hospitality and Tourism Management
2010 — 2014
Isenberg School of Management, UMass Amherst
Bachelor of Science, Hospitality and Tourism Management
2010 — 2014
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