Sarah Jackson
SVP / COO | Strategic Operations | Scaling Revenue, Customer & Operating Systems in High-Growth Tech Organizations |
- Role
- Senior Vice President Strategic Operations at M&T Bank
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Sarah Jackson
Operations leader with 20+ years driving transformation across private, public, and nonprofit sectors. Known for improving revenue performance, operational efficiency, and organizational alignment in complex environments.Thrives in high-growth settings where speed matters and structure is still taking shape—building the systems, processes, and insights that allow teams to scale effectively. Experience spans global team leadership, acquisition integration, and optimizing revenue capture and delivery performance.Strong interest in high-growth technology organizations; turning complexity into clarity and creating the operational foundations that enable sustainable growth and strong customer outcomes.Brings a systems-driven approach to operating model design, KPI development, and performance infrastructure that support predictable scale while maintaining quality and accountability.
Experience
Senior Vice President Strategic Operations
Apr 2025 — Present · Buffalo, NY, US
Strategic Operations leader within M&T Tech; driving division success through operational rigor, data-driven decision-making, and working closely with cross-functional teams. Translates strategy into scalable operating systems, performance visibility, disciplined execution, and organizational focus.Known for turning ambiguity into structure—designing and implementing clear, scalable processes in complex environments. Led initiatives to redesign workforce development and upskilling programs, to strengthen Infrastructure, Dev App, Data, and Cybersecurity team capabilities while improving speed, quality, and alignment with evolving tech needs. Established operational rhythms and alignment across teams, enabling more coordinated and effective execution. Built frameworks for workforce planning, talent development, and capability building to support growth and organizational evolution.Applies a strategic lens to system design, building practical, high-impact solutions that balance efficiency with results. Fosters accountable, high-performing teams and operates with a strong bias for action in fast-paced, high-growth environments. Developed programs—such as cloud migration initiatives—with clear visibility into performance, capacity, and risk.
Education
Massachusetts Institute of Technology
MIT Leadership Lab- Participant
2023
Colorado Mesa University
Master of Arts - MA
2007 — 2009
Colorado State University
Environmental Education and Global Stewardship Certificate
2002
University of Northern Colorado
Bachelor of Arts - BA, Minor in Psychology
1999 — 2003
Colorado Division of Wildlife
Project WILD-Conservation and Natural Resources Certified Trainer
2001
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