Sarah Hurst

Experience

1. Move Coordinator

   Hilldrup

   Jul 2014 — Present

   Maintain communication throughout the move process with customer, dispatch, warehouse, accounting, claims, salesperson, driver, headquarters, other agents, and anyone else who may be involved in the move.• Set up and maintain files on each move using industry specific software (mover’s suite, quotes to go, united, and 3rd party vendor websites).• Prepare, process, print, organize, and distribute all paperwork required for move according to procedures.• Verify that services are performed as scheduled.• Field and address questions, concerns, and complaints of the external customer, all personnel, or anyone else who may be involved in the move.• Maintain clear and concise documentation all communication with the customer and other parties• Facilitate inbound estimate calls, set, reschedule, and cancel sales appointments for customers as necessary.• Ensure move processes are managed in accordance with the client’s and Hilldrup’s policies and procedures• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.