Sarah Hoburg
- Role
- Senior Director of Client Operations at Alorica
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Sarah Hoburg
VP of Client Partner with 13 years of experiene in call center management and 13 years of…
Experience
Senior Director of Client Operations
Jul 2013 — Present
Responsible for operational performance, client statisfaction and budget strategy in our domestic and off shore sites for several fortune 500 clients.
Skills
- Telecommunications
- Quality Assurance
- Call Center Development
- Cross-Functional Team Leadership
- Coaching
- Team Management
- Call Center
- Networking
- Customer Retention
- Lead Generation
- Executive Management
- Avaya
- Leadership
- Program Management
- Employee Training
- Vendor Management
- Solution Selling
- Customer Satisfaction
- Cti
- Workforce Management
- Crm
- Salesforce.com
- Strategy
- Inbound Marketing
- Business Process Improvement
- Offshoring
- Managed Services
- Professional Services
- Ivr
- Contact Centers
- Product Management
- Operations Management
- Account Management
- Customer Experience
- Sales Operations
- Management
- Training
- Telemarketing
- P&L Management
- Team Building
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