Sarah Hayes

About Sarah Hayes

Compassionate people-focused and results driven leader with a proven history of coaching teams of leaders and individual contributors to exceed KPIs and deliver exceptional client value. Over the last 18 years, I’ve been relentlessly focused on developing others, client satisfaction and retention plus growth of global enterprise clients. Skilled in service delivery, client value realization, sales, leadership, mentoring, value selling, solution discovery consulting, process optimization and customer relationship management.

Experience

1. Global Director, Client Success (Onboarding - Na Emea Apac)

   Gartner

   Jan 2024 — Present

   Lead & coach all regions comprised of 9 front-line and senior people leaders (and 55+ respective individual contributors) who support our global client onboarding organization. Drive overall leadership excellence, global performance, broad business unit strategy along with key peers/partners & execute on initiatives that help our clients have an excellent onboarding experience & habitually glean value from their Gartner services-2025 MY Excellence in Leadership Winner -2023 Guiding Light Award Winner-2023 Client Services Organization - EOY Inspiring Leader Award Winner

Education

• Kansas State University

  Bachelor of Science, Criminology, Sociology, English

  2004 — 2008

Skills

• Lead Generation
• Leadership
• Account Management
• Sales
• Solution Selling
• Direct Sales
• Cold Calling
• New Business Development
• Higher Education
• Team Leadership
• Software as a Service (Saas)
• Content Management
• Process Improvement
• Integration
• Document Management
• Software Industry
• Sales Operations
• Professional Services
• Customer Service
• Customer Relationship Management (Crm)
• B2b
• Networking
• Sales Process
• Crm
• Management