Sarah Harris
Senior Account Manager & Data Analyst at Working Planet
- Role
- Senior Account Manager at Working Planet Marketing Group
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
About Sarah Harris
I’m a strategic growth and analytics leader who lives at the intersection of data…
Experience
Senior Account Manager
Working Planet Marketing Group
Apr 2022 — Present
Senior Account Manager:*Managed a portfolio of high-value clients, ensuring retention, satisfaction, and business growth.*Developed and executed strategic account plans to drive cross-sell and upsell opportunities.*Acted as the primary point of contact for clients, resolving escalations and maintaining strong relationships.*Collaborated with cross-functional teams to deliver tailored solutions that aligned with client objectives.*Led quarterly business reviews (QBRs) to analyze performance metrics and refine client strategies.*Consistently exceeded revenue targets, contributing to year-over-year portfolio growth.Data Analyst:*Conducted in-depth data analysis to uncover trends and actionable insights for driving client success.*Built and maintained dashboards to monitor key performance indicators (KPIs) across campaigns and business units.*Delivered data-driven reports to stakeholders, providing recommendations to optimize marketing strategies.*Utilized SQL, Excel, and BI tools to automate data extraction and streamline reporting processes.*Analyzed customer behavior, campaign performance, and ROI, leading to improvement in marketing efficiency.*Supported A/B testing and forecasting to guide decision-making and project future outcomes.Client Lead:*Led end-to-end client engagements, from onboarding to project delivery, ensuring alignment with client goals.*Developed tailored strategies that increased client ROI by an average of 20% across multiple campaigns.*Fostered collaborative relationships with internal teams to deliver seamless client experiences.*Spearheaded client presentations and pitches, resulting in increases in renewals and new business wins.*Managed project timelines, deliverables, and budgets, ensuring successful execution within agreed-upon parameters.*Conducted regular performance reviews with clients to assess satisfaction and identify areas for improvement.
Education
Dowling Catholic
High School Diploma
2007 — 2011
Drake University
Master of Business Administration - MBA, Data Analytics
2019 — 2021
Iowa State University
Bachelor of Science (B.S.), Marketing/Marketing Management, General
2011 — 2015
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