Sarah Handlin
Customer Success Manager | Turning Scientific Data into Research Impact | AI-Powered Insights
- Role
- Customer Success Manager at CAS
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Sarah Handlin
I help scientists and researchers move faster, think bigger, and do more—by connecting their goals with the right data, tools, and strategies.I started in the lab, so I understand the challenges researchers face firsthand. Combined with experience in data curation, I’m passionate about helping scientific organizations tackle complex problems and make confident decisions.I believe relationships matter in all aspects of life—and in business, they can have a major impact. Strong collaboration helps teams reach insights and results faster. My work is driven by curiosity, a love of science, and genuine enthusiasm for helping others find solutions. Whether it’s exploring a custom approach, navigating complex workflows, or supporting discovery, collaborators value my proactive, thoughtful, and problem-solving approach.
Experience
Customer Success Manager
Jan 2025 — Present · Columbus, OH, US
Manage a $2.12M book of business across 100+ accounts, including corporate R&D, life sciences, and scientific organizations in NJ and PA• Drive strategic account growth, identifying upsell and renewal opportunities through a consultative, insight-led approach• Collaborate with researchers, data scientists, and executives to deliver custom services and increase adoption of the CAS SciFinder Discovery Platform• Act as a trusted advisor to scientists and technical users—leveraging deep chemistry knowledge and research workflows to align value to customer goals• Maintain 90%+ customer retention and increase account value through solution-focused proactive engagement and tailored success strategies
Education
Ohio Dominican University
Master of Business Administration - MBA, Organizational Leadership
2019
Ohio Dominican University
Bachelor of Science (B.S.), Chemistry
2012 — 2014
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