Sarah Golder

Bureau Delivery Manager @Mitie Energy

Northampton, GB

Bureau Delivery ManagerMitie Energy – NorthamptonNov 2017 to DateMitie Energy is an award winning energy, utilities and sustainability solutions business managing everything from invoice validation, well-being services, procurement, purchase of energy and energy management as either a stand-alone service or a fully integrated solution across a variety of services.Day to day responsibilities • Managing portfolio of high profile clients including multi-national organisations and high street retailers ensuring critical deliverables are of the highest quality and reporting accuracy.• Following queries through from creation to resolution, allowing the client to have clarity and confidence in the validation and investigatory services provided• Taking initial instruction from client breaking that down into internal requirements across various departments• Providing clear and concise instructions to internal departments for client requests• Liaising with appropriate team at the various touch points to ensure all is on track to deliver client requirements• Workload management with Senior Analysts to maintain smooth delivery of key deliverables within scheduled turnaround• Following queries through from creation to resolution, allowing the client to have clarity and confidence in the validation and investigatory services provided. • Facilitating reviews of all key processes on a regular basis to ensure these remain time efficient and cost effective following the six sigma process• Direct contact on a daily basis with varying levels of management for the client and 3rd parties to maintain confidence through the entire process and ensure delivery of service• Developing and maintaining good working relationships with clients to further build trust within the service• Identifying any potential new opportunities, investigate, review, and pass relevant leads onto Account Manager• Handling both internal and external (client) escalations to resolution

Bicester Community College

G.C.S.E's, English,Maths, Biology, Home Economics,History,Geography,French