Sarah Gibson
Customer Experience and Operations Leader | Team Development | KPI and VOC Strategy | Process Optimization | Improving the End to End Customer Journey
- Role
- Commercial Operations Supervisor at Norsk Hydro
- Location
- Lombard, IL, US
- LinkedIn followers
- 500 followers
About Sarah Gibson
Customer Experience Leader with a strong record of transforming service operations, elevating customer journeys, and improving performance across high volume support environments. I specialize in modernizing support ecosystems, building KPI and VOC frameworks, and leading multi level teams that strengthen retention, satisfaction, and operational efficiency.My work focuses on simplifying complex processes, improving cross functional alignment, and turning customer insights into strategies that drive measurable business outcomes. I have led large scale CX transformations, improved global support operations, and built programs that reduce friction, increase loyalty, and strengthen the end to end experience.Known for leading teams through change, building data driven processes, and aligning Sales, Operations, and Support to improve the full customer lifecycle.
Experience
Commercial Operations Supervisor
Feb 2026 — Present · Rosemont, IL, US
Education
East Texas A&M University
Master of Science (MS), Theatre/Theater
East Texas A&M University
Bachelor of Science (BS), Theatre/Theater
Skills
- Sales Operations
- Customer Service
- Strategic Planning
- Customer Satisfaction
- Crm
- Team Leadership
- Microsoft Office
- Sales
- Leadership
- Powerpoint
- Marketing
- Pricing
- Process Improvement
- Management
- Team Building
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