Sarah Gerald

About Sarah Gerald

I have 16 years of combined experience in Human Resources and Client Experience (CX) Management, and bring a unique perspective that connects the employee and customer journey. My career has spanned tech startups and established companies, where I’ve led initiatives in performance management, HRIS implementation, talent development, policy creation, and workforce analytics. I specialize in building high-performing teams and scaling people operations through a balance of strategic planning and thoughtful leadership.My CX background sets my leadership style apart and enhances my HR approach by helping me drive engagement, communication, using my HR acumen to steer team alignment and retention. I\'m passionate about coaching managers to elevate the employee experience, and enabling people to thrive in dynamic, evolving environments. I am bilingual in Spanish and a graduate of The University of Texas at Austin with a Liberal Arts foundation in Anthropology and Spanish. I bring curiosity, adaptability, a global mindset, and passion to every challenge.

Experience

1. Onshore Admin, Global Pm

   eClerx

   Aug 2023 — Present · Chicago, IL, US

   Project manage large-scale, global projects across multiple departments, helping to achieve global expansion efforts- Collaborate and execute comprehensive leadership development programs, creating content and communication strategies that enhanced leadership capabilities and engagement- Manage employee relations initiatives, addressing concerns, fostering positive workplace culture, and implementing effective solutions to enhance employee satisfaction- Strategize with cross-functional teams to design and deliver tailored training program, improving skill sets and fostering a culture of continuous learning- Provide strategic HR support and guidance on organizational design, talent management, and performance optimization to senior leadership teams.

Education

• The University of Texas at Austin

  Liberal Arts, Anthropology

  2005 — 2008

Skills

• I-9 Compliance
• Dream Interpretation
• HR Information Management
• Sales Management
• Phone Etiquette
• Search Engine Optimization (SEO)
• Lip Sync
• Employee Training
• Executive Protection
• HR Strategy
• Sem
• Event Planning
• Employee Benefits
• Facebook
• Online Marketing
• Public Speaking
• HR Management
• SEO
• Team Motivation
• Mentoring
• Human Resources
• Social Media
• Team Leadership
• Account Management
• Benefits Administration
• Online Advertising
• Employee Handbooks
• Ppc
• Project Management
• Legal Compliance
• Customer Service
• Management
• Team Building
• HR Operations
• Onboarding
• Social Media Marketing
• Microsoft Excel
• Style Consulting
• Leadership
• Microsoft Office