Sarah Gaspari

About Sarah Gaspari

I’m a content program manager and instructional designer with a passion for helping people learn, teach, and grow through great content. At Microsoft, I focus on unlocking the potential of community expertise supported by purpose-built programs, tools, and pathways to turn knowledge into real-world impact. With over a decade of experience in training, e-learning development, and content strategy, I bring together education, technology, and process improvement to create learning experiences that are scalable, inclusive, and impactful. I build experiences that connect people, platforms, and purpose, making it easier for experts to share knowledge and for learners to grow. My work blends strategy, program design, and content innovation to drive meaningful engagement at scale. Design contributor experiences: I create pathways and tools that help community leaders and subject matter experts share their knowledge so they can contribute, connect, and grow their impact. Build scalable learning programs: I lead initiatives that improve content quality and consistency across platforms, ensuring that learning experiences are accessible, engaging, and aligned with user needs. Drive innovation in content creation: I implement AI-powered tools and streamlined workflows that make content development more efficient for teams and more effective for learners. Champion inclusive, user-centered content: I advocate for accessibility, clarity, and global readiness in every piece of content, ensuring that learning is welcoming and useful for everyone.I design custom-built training courses or revise existing content that improve employee knowledge and skills to achieve company goals. Create effective, engaging learning experiences: I bring deep expertise in instructional design, with over eight years of experience as an instructor and content developer. I use proven models like ADDIE and the Kirkpatrick Model, along with tools like Articulate and Vyond, to design solutions that are visually compelling, learner-centered, and results-driven.

Experience

1. Customer Experience Program Manager

   Microsoft

   Jul 2025 — Present

   Lead community-driven growth initiatives through program design and execution- Translate customer insights into product opportunities- Create strategic and operational program assets while driving cross-functional alignment

Education

• William & Mary

  Bachelor of Arts (B.A.), Sociology

  2010 — 2014

• William & Mary - School of Education

  Master's degree, Elementary Curriculum and Instruction

  2014 — 2015

• IDOL Academy

  Educational/Instructional Media Design

  2020 — 2021