Sarah Evans

Executive Director, Customer Experience @Yorkshire Housing

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2024 — Present

Executive Director, Customer Experience @Yorkshire Housing

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EDUCATION

2002 — 2005

University of Leeds

BA Hons, Social Psychology

2000 — 2002

Park Lane College

Overseas Resort Operations

SKILLS

CoachingManagementBudgetsProblem SolvingStakeholder ManagementSalesTeam LeadershipCustomer ServicePerformance ManagementBusiness Process ImprovementRelationship ManagementBusiness ImprovementTrainingNew Business DevelopmentPeople LeadershipBankingRisk ManagementBusiness StrategyStrategyChange ManagementCustomer ExperienceLeadership

ABOUT SARAH EVANS

Customer obsessed leadership is my thing.Coupled with extensive experience in channel strategy and digital and cultural transformation. I have a proven track record of implementing effective solutions that transform customer experience and improve cost efficiency across customer facing businesses. I also have a keen interest in social psychology and how it can inform the customer journey and behaviour. My mission is to transform customer experience for the future by embracing digital innovation and combining this with the expert human touch to create seamless, yet personalised customer-centric journeys.

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