Sarah Ekblad
Service Design Leader at Walgreens
- Role
- Manager, Service Design at Walgreens
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Sarah Ekblad
As a leader in Service Design and Design Research, I specialize in aligning user needs…
Experience
Manager, Service Design
Feb 2023 — Present · Chicago, IL, US
Designing meaningful, end-to-end experiences for both customers and Team Members. Reimagining Walgreens as a convenient health and wellness destination, while also strengthening the core pharmacy business. I manage a team and collaborate across the organization on mobile and web experiences, new store formats, new care delivery models, operational workflows, Team Member-facing tools, and other initiativesIMPACT- Improved customer and Team Member satisfaction- Accelerated time-to-market- Operational efficiencies and lower cost to serveRESPONSIBILITIES - Champion Service Design and scale its impact- Oversee the creation and implementation of journey maps, service blueprints, prototypes, and capability maps- Advocate for research and guide data-driven decisions- Plan and facilitate strategic ideation and alignment work sessions
Education
University of Wisconsin-Milwaukee
BS
2004 — 2008
IIT Institute of Design
Master of Design
2011 — 2014
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