Sarah Dorr

About Sarah Dorr

Experienced IT Project Coordinator, Contracts Management, Client Account Management, Inside Sales Support Professional and Subcontractor Partner Specialist.Existing Roles includes: o The primary function of this role is to support new partners, foster these relationships, and build a strong foundation of subcontractors that can be reliably incorporated into the pre-sales and scoping process. o Manage a database of contractors based on skillset, geographic location, overall reliability, and customer-facing acumen. o Interfacing with new partners to ensure the onboarding process is as pain-free as possible and that all required documentation is completed accurately.o Reviewing and re-establishing relationships with current and past partners to ensure all required documentation is up to date.o Reviewing contracts, statements of work, master product/service agreements, and nondisclosure forms.o Reviewing subcontractor performance and scoring on a regular basis to gauge the health of the GDT subcontractor partner network Additional Responsibilities:o Built a Partner Ecosystem for use by GDT All housing a searchable partner database and a trackable job request system plus certification trackero International Partner onboarding supporto Onboarding all new Technical Staffing into SAP for Partner SAP ID o Highly involved in resolving partner accounts payable issues in order to ensure the sales pipeline has not been affected by lack of payments to partnerso Proactively cross training of new AMs and S3s on C4C and SAP when issues or questions arise o Created a trackable partner bid board of all partner activities which is reviewed biweekly and updated in order to measure partner volumeso Request Partner PS SOWS to be vetted by me before they hit the Scoping Team o Working on a C4C task to be sent to me on partner-led SOWS Previous Role- Highly skilled in information, resourcing, change-control and customer expectations- Successful at implementation of the Scopes of Work from sales pass off through completion- Experienced coordinating activities from various internal and external teams- Ability to multitask various roles and projects simultaneously with solid time management- Strong customer service skills- Efficient time management and problem solving skills- Personal and professional initiative, attention to detail and follow through- Performs assigned duties accurately and efficiently- Familiar with IT, Network, Wireless & VoIP Technology

Experience

1. Senior Customer Success Manager

   Silotech Group, Inc

   Jun 2025 — Present · San Antonio, TX, US

Education

• The University of New Mexico

  Bachelors

• University of Phoenix

  Master of Business Administration (MBA), MBA

  2001 — 2003

• The University of New Mexico

  Bachelors of University Studies, BBA

  1995 — 1998

Skills

• Customer Service
• Networking
• Windows
• Cross-Functional Team Leadership
• Microsoft Exchange
• Sharepoint
• Management
• Service Delivery
• Technical Support
• Project Management
• IT Management
• Windows Server
• Vendor Management
• System Administration
• Process Improvement
• Cloud Computing
• Troubleshooting
• Citrix
• Voip
• Data Center
• Project Coordination
• Disaster Recovery
• Virtualization
• Managed Services