Sarah Panock
Dynamic and Mission Driven Customer Success Executive | Passionate About Customer Excellence, Business Growth, and Scaling Operations at SaaS Technology Companies
- Role
- Vice President of Customer Success at HealthEdge
- Location
- Randolph, NJ, US
- LinkedIn followers
- 500 followers
About Sarah Panock
Strategic and customer-centric executive with 20+ years of leadership experience driving customer retention, growth, and satisfaction across B2B/SaaS/Enterprise environments. Expert in building and scaling high-impact customer success functions, aligning post-sale operations with corporate strategy, and serving as the voice of the customer at the executive level.Core Competencies-Executive & Board Reporting-Net Revenue Retention (NRR) and Growth-Customer Lifecycle Strategy-Cross-Functional Executive Alignment-Customer Health Metrics & Dashboards-Customer Advocacy & Voice of Customer (VoC)-Scalable Onboarding & Success Models-Team Leadership & Organizational Design
Experience
Vice President of Customer Success
Jan 2025 — Present · New York, NY, US
Education
The George Washington University
Bachelor's degree
The George Washington University
Bachelor of Arts (BA)
Northwestern University - Kellogg School of Management
Master of Business Administration (MBA)
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