Sarah Cortez
Appointment Clerk @Kaiser Permanente
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WORK HISTORY
Appointment Clerk @Kaiser Permanente
Woodland Hills, CA, US
Deliver high-quality, patient-centered service by managing high-volume inbound calls, scheduling appointments and coordinating provider calendars to ensure timely access to care. Accurately verify insurance, update patient records, and document interactions while maintaining strict confidentiality and compliance standards. Recognized for strong communication skills, efficiency, and the ability to remain calm and solutions-oriented in fast-paced healthcare environments.
EDUCATION
Granada Hills Charter
High School Diploma
California State University, Northridge
Bachelor of Science - BS, Health/Health Care Administration/Management
ABOUT SARAH CORTEZ
First-generation Health Administration graduate from California State University, Northridge. My background includes leadership in both clinical and administrative settings, with a focus on patient-centered service, healthcare operations, and organizational support. Additionally, I contribute to a smooth delivery of coordinated care, ultimately improving workflow efficiency, communication, and patient outcomes.I am committed to advancing equitable and innovative healthcare practices, and I seek to grow within organizations that prioritize accountability, continuous improvement, and compassionate service.
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