Sarah Conley

Mgr, Prgm Mgmt @ Amazon | Customer Trust, Device Safety & Compliance, Executive Inquiries

Role: Mgr, Program Management - Global Device Safety & Compliance, Executive Inquiries at Amazon
Location: Seattle, WA, US
LinkedIn followers: 500 followers

About Sarah Conley

Experienced Manager, Program Management with 14+ years of experience in the tech industry. Highly skilled at leading teams to prevent and mitigate trustbusting customer experiences. Experienced in leveraging AI to drive team efficiencies, problem solving complex and widespread defects using thorough investigation, data analysis, cross-team collaboration, and excellent judgment.

Experience

Mgr, Program Management - Global Device Safety & Compliance, Executive Inquiries
Amazon
Jan 2023 — Present · Seattle, WA, US
Leading two teams in the Customer Trust space at Amazon.Device Safety & Compliance manages risks pertaining to device safety and regulatory compliance, ensuring customer resolution and device quality improvements.Executive Inquiries dives deep into customer escalations to senior leaders, leveraging the insight of customer anecdotes to drive systemic improvements across Amazon\'s Digital, Device, and Services ecosystem in partnership with teams across the company.

Education

Columbia Basin College
Associate’s Degree, Psychology/Theatre
2008 — 2010

Skills

Writing
Program Management
Customer Service
Critical Thinking
Technical Writing
Process Improvement
Microsoft Office
Leadership
Public Speaking
Microsoft Word
Research
Time Management
Training
Team Leadership
Project Management
Customer Experience
Call Centers
Customer Satisfaction
Management
Data Analysis
E-Commerce
Subject Matter Experts
Communication

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Sarah Conley

Experience

Mgr, Program Management - Global Device Safety & Compliance, Executive Inquiries

Education

Columbia Basin College

Skills

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