Sarah Clarke

Client Relationship Manager @Glide Uk

Birmingham, GB

Set up and deliver new Retentions Team within Glide Business – Team of 4Identify customers due for renewal with the objective of retaining customers by understanding their needs and wants, for their connectivityDrive upgrades from copper to fibre, price adjustments and close contracts in a timely mannerEngage with key decision makers to identify any new requirementsOwn and execute renewal contractsBuild quotes, review contract terms, negotiate pricing, identify upsell opportunities and pass to relevant parts of the businessReview and build retention strategiesContribute to the companies KPI’s by achieving and exceeding financial goals with agreed metricsFinancial Year 21/22 Closed Won 146% Annual Target retaining £525K ARRFinancial Year 22/23 Closed Won 120% Annual Target retaining £535K ARRFinancial Year 23/24 Closed Won 171% Annual Target retaining £575K ARRFinancial Year 24/25 Closed Won 97% Net New Business Closed Won £359 ARRSupport the business whilst transfer to a more automated businessEngage with key stakeholders within the business, to help drive a smoother process for existing customer baseContribute to the reduction of churn of 26% over the last 6 months of the year

Chase Terrace High School

High School