Sarah Cherry

About Sarah Cherry

Revenue operations professional with experience in Salesforce, process automation, and AI…

Experience

1. Renewal Opperations Analyst

   Idera, Inc.

   Dec 2022 — Present

   Contributed to the development of an AI-powered tool that enhanced the renewals team\'s productivity by automating key tasks and optimizing workflows, resulting in faster turnaround times and more effective client engagement.•Utilized data analytics to track renewal trends, identify potential issues, and implement strategies to enhance renewal rates.•Managed the integration of multiple product lines into the Idera Salesforce instance, ensuring data accuracy and consistency across all systems, and aligning the platform to meet company-wide needs for seamless reporting and decision-making.•Utilized analytical skills to assist in creating and reviewing budgets across multiple product lines, identifying key financial insights and variances; updated Yellowfin and Salesforce dashboards to ensure renewals teams had accurate target numbers.•Led a project analyzing the relationship between recurring revenue, new sales, and renewals, with a focus on developing strategies to protect and enhance recurring revenue streams.•Monitored CRM data trends and discrepancies, implementing corrective actions to maintain high-quality data standards.•Generated detailed retention rate reports for the renewals team, providing key insights and actionable data to identify trends, improve customer retention strategies, and optimize renewal processes.•Developed and implemented a streamlined process for handling renewal representative requests, enhancing efficiency and accuracy in tracking and managing requests for the renewal operations team.