Sarah Cartwright
Head of Service Experience @Marks and Spencer
Signup · Get unlimited contacts
WORK HISTORY
Head of Service Experience @Marks and Spencer
SKILLS
ABOUT SARAH CARTWRIGHT
A certified ITIL professional with over 15 years experience working within an IT Service environment. Primary strengths include proactive identification and implementation of service and process improvements, service level management and service delivery. An ambitious and authentic leader with a passion for customer satisfaction, capable of influencing and communicating at all levels.• Service Delivery – ensures optimal availability, resiliency and cost efficiency• Senior Stakeholder Management – develops strong internal and external relationships with an understanding of requirements, challenges and priorities• Vendor Management – obtains the best value and optimization to drive efficiencies with a constant focus on service improvements• Financial and Risk control – strong focus on finance and risk control, balancing OPEX budget and resource mix in a way that provides the best return on investment• People and Team Management – ambassador for Diversity and Inclusion, integrate and lead service resources to deliver against objectives and priorities; building a sense of common purpose and individual accountability to focus effort on service performance and deliveryCurrently studying for Digital and Technology Solutions degree at Leeds Beckett University via apprenticeship.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.