Sarah Bhardwaj
Customer Success Specialist @Kelly Services (Canada), Ltd.
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WORK HISTORY
Customer Success Specialist @Kelly Services (Canada), Ltd.
Toronto, ON, CA
Delivered technical support for Apple products, resolving complex issues with a 95% first-call resolution rate.• Provided customer service assistance for account setup, online banking, and troubleshooting, enhancing client satisfaction.• Trained and mentored 10+ new hires, improving team onboarding efficiency by 15%.• Managed 50+ daily customer interactions across phone, email, and chat, ensuring timely and effective solutions.• Documented all customer interactions with 100% accuracy in the online knowledge base system.• Recognized as “Best Performer” in September 2023 for consistently exceeding monthly goals and maintaining high-quality standards.
EDUCATION
Springdales School - India
Biology/Biological Sciences, General
Sharda University
Bachelor of journalism and masscommunication
Fanshawe College
Business Management
Digiperform
Certification in Digital Marketing
ABOUT SARAH BHARDWAJ
I’m a Customer Success Specialist with 3+ years of experience helping customers succeed across tech, banking, and digital platforms. My focus is on delivering an exceptional customer journey—from onboarding to retention—while driving measurable results. At Kelly Connect, I support Apple and Goldman Sachs users, consistently achieving a 95% first-call resolution rate, mentoring new hires, and exceeding key performance metrics. I’ve been recognized as “Best Performer” for my ability to blend empathy with technical expertise and deliver fast, accurate solutions. What sets me apart is my ability to think like a Customer Success Manager: I mentor and train others, improving team efficiency I collaborate cross-functionally to resolve systemic issues I focus on long-term customer outcomes, not just quick fixes With a background in business and digital marketing, I bring a well-rounded understanding of customer behavior and how to tailor experiences that build trust and loyalty. I’m now ready to grow into a Customer Success Manager role where I can lead strategic customer relationships, scale best practices, and contribute to product and customer success at a higher level. Let’s connect! I’d love to chat with others in the CS space and learn more about opportunities to grow.
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