Sarah Benz

About Sarah Benz

With over twenty years of experience in consulting and leadership, I currently serve as…

Experience

1. Vice President of Client Success

   Corsica Technologies

   Jan 2025 — Present

   As Vice President of Client Success, I provide executive leadership and strategic direction for all of Corsica Technologies’ client-facing functions, including Managed Services, the Network Operations Center, Security Operations Center, Account Management, Client Consulting, and the overall Client Experience. My role is to ensure operational excellence while driving strategies that maximize client satisfaction, retention, and growth across the full spectrum of Corsica’s services.I am responsible for building and executing frameworks that strengthen post-sales relationships, elevate the client journey, and ensure consistency in service delivery. This includes designing best practices for account management, developing roadmaps that align client business goals with technology strategies, and implementing processes that proactively manage risk and reduce client churn. I oversee teams that deliver managed IT services, cybersecurity operations, and executive-level consulting, ensuring that every engagement produces measurable business value and deepens long-term partnerships.My leadership approach combines strategic vision with operational discipline, serving both as a guide for organizational growth and a coach for developing high-performing teams. I work closely with service delivery and engineering leadership to standardize client environments, optimize resource utilization, and enable scalable service models that position Corsica as a trusted partner for our clients’ most critical IT and security needs.Skills: Executive Leadership · Client Success Strategy · Managed Services Delivery · Cybersecurity Operations · Account Management · Client Retention & Growth · Strategic IT Roadmapping · Business Transformation · Risk Management · Organizational Development · Revenue & Profit Growth · Executive Consulting · Customer Experience Design · Leadership Development · Complex Account Management · Technology Strategy Alignment

Education

• Indiana Wesleyan University

  Bachelor of Business Administration - BBA

  2016 — 2018

• Ivy Tech Community College

  Associate's degree

  2007 — 2015

Skills

• Editing
• Teaching
• Time Management
• Training
• Coaching
• Management
• Team Building
• Leadership Development
• Customer Service
• Recruiting
• Public Speaking
• Research
• Community Outreach
• Nonprofits
• Higher Education
• Project Management