Sarah Bellamy
Director of Customer Support @Planning Center
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WORK HISTORY
Director of Customer Support @Planning Center
Atlanta, GA, US
I\'m leading our team of outstanding support agents.
EDUCATION
The University of Georgia
BA, International Affairs
SKILLS
ABOUT SARAH BELLAMY
I\'ve spent about 15 years in customer support roles, with the last 8 years mostly in leadership roles. I love support because I have a heart for helping people and I don\'t mind being in the underdog wing of the business - in fact, at this point, I relish it, because advocating for the underdog feels like my calling. Here are some of my super powers as a leader: I love to come into an existing support team and figure out what is working well, what no longer serves us, and optimize operations from there. I blend my team\'s knowledge and ideas with my experience to develop a path to a better place, and then we set out on that road, together. I have studied the art and science of giving and receiving feedback well. Rather than avoiding conflict or uncomfortable issues, I engage in difficult conversations that help people see themselves more fully and that ultimately move the needle on personal development. I have a nurturing, supportive leadership style that seems to work well for many different kinds of people. Lastly, I know how to get things done within a complicated, conflict-ridden organization. It\'s all about the art of leaning into crucial conversations, demonstrating your care and respect for your peers\' challenges, listening more than you speak, and searching out the best idea, which is not necessarily mine.Lastly, Go Dawgs!
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