Sarah Beasley
Major Incident Manager @O2 Telefónica Uk
Reading, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2017 — Present
Major Incident Manager @O2 Telefónica Uk
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SKILLS
Retail BankingItil CertifiedOperations ManagementCross-Functional CoordinationBusiness Continuity PlanningProject ImplementationMajor Incident ManagementIntelligent Call RoutingItilBankingTeam ManagementTechnical SupportCross Functional Relationship BuildingCall CenterFoundation Certificate in IT Service ManagementStakeholder ManagementTeam LeadershipBusiness TransformationCustomer ServiceCross-Functional Problem SolvingManagementIT Service ManagementStakeholder WorkshopsChange ManagementMultitaskingRequirements GatheringIncident Management
ABOUT SARAH BEASLEY
An experienced Business Incident and support Manager with a good understanding of systems and the ability to co-ordinate multi disciplinary internal teams, consistently meeting goals and delivering a high level of job performance.A proven track record of facilitating many varied projects and change initiatives with the experience to resolve conflict, identify the critical tasks and ensure they are delivered successfully with minimal customer impact.
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