Sarah Bauman

About Sarah Bauman

A highly motivated and self-directed professional with a track record of providing effective team leadership, collaborating with both business and technical project teams, and consistently meeting program objectives.Industry experience includes: Utility, Construction, Healthcare, Manufacturing and FinancialSpecialties: ARIS process modeling, Business process modeling (MS Visio), Financial management (estimating and forecasting, budgeting, reporting), Project planning (MS Project), Resource management (staffing, fractional, reporting), Contract management, Issue and risk management, Documentation, Status reporting (dashboards), Vendor management

Experience

1. Support Services Manager

   ComEd

   May 2013 — Present

   Manage the Municipal Utility Tax (MUT) program and developed the Master List Process to comply with regulatory requirements, ensuring timely completion of address modification requests, and collaborating with departments such as Tax and Government & External Affairs to address inquiries from municipalities.• Facilitate employee engagement activities, including planning an organization-wide annual event featuring executive speakers and training sessions for over 400 participants. Responsibilities include coordinating with the venue, preparing speakers and materials, managing the run of show, and collaborating with various departments to ensure a seamless event. The training day significantly enhanced employee skills and competencies, resulting in positive feedback and increased team collaboration.• Serve as ComEd Innovation Lead for Customer Operations, reviewing employee innovation submissions and participating in Ideating/Challenge session workshops. • Led the $60M Third Party Attachment program across the ComEd territory, overseeing a team of up to 12 direct reports, and coordinating efforts with four Engineer of Choice (EOC) firms, and six Contractor of Choice (COC) companies.• Partnered with over 15 telecommunications customers to ensure the timely completion of pole make-ready processes for more than applications, leading to the successful attachment of over poles annually.• Led the creation of the Third Party Attachment Center of Excellence at ComEd by standardizing processes and deploying new software solutions, enabling customers to efficiently submit attachment applications.• Collaborated with cross-functional teams, including Legal, Engineering, Real Estate, and New Business, to address two FCC complaints, compiling and presenting accurate and timely data regarding pole replacements and attachments, enabling ComEd to negotiate effectively and secure advantageous outcomes.

Education

• Loyola University Chicago

  MSISM

  2006 — 2007

• Loyola University Chicago

  BA

  2002 — 2006