Sarah Banks
Client Manager - Virginia @LexisNexis Legal
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WORK HISTORY
Client Manager - Virginia @LexisNexis Legal
As a dedicated Client Manager, I provide personalized support to 1-2 attorney law firms in Virginia. My responsibilities include:• Client Relationship Building: I build strong, lasting connections with our valued clients.• Upselling Content: I proactively identify opportunities to enhance our services and recommend relevant content to our clients.• Customer Issue Resolution: I swiftly address billing inquiries, resolve access issues, assist with account information changes, schedule training for my clients, and more.• Account Management: I extend and renew client accounts, ensuring their satisfaction and continued partnership.• Business Growth: I focus on retaining existing clients and fostering relationships to drive business expansion.
EDUCATION
Sinclair Community College
Associate's degree, Communication
ABOUT SARAH BANKS
Accountability, planning, and persistency are the keys to success.
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