Sarah Baker
Experienced consultant, adept in operations, consulting, continuous improvement, specializing in service delivery and HR. Skilled in tech optimization, change management, and process improvement.
- Role
- Management Consultant at ScottMadden, Inc.
- Location
- Hillsborough, NC, US
- LinkedIn followers
- 500 followers
About Sarah Baker
Experienced management consultant and process improvement expert, with a focus on the healthcare industry, leading system implementations and upgrades, service delivery transformations, and process enhancements. Recognized for fostering strong relationships, advocating for customer needs, and dedication to ensuring they are met. Specialist in shared services delivery and operations, continuous improvement, system optimization, and human capital management. Committed to operational excellence and customer satisfaction.
Experience
Management Consultant
Jul 2020 — Present
Recognized for fostering strong relationships and collaborating with businesses and technology partners to ensure excellent customer service. Experienced in leading shared services transformations, including process design and system implementations. Served as interim Director of HR Operations & Service Delivery for a large healthcare organization, overseeing talent acquisition, compliance, and service center teams. Led client transitions to E-Verify and electronic I-9s, integrating compliance software with existing systems. Additionally, contributed to the Human Capital Management Community of Practice leadership team, researching benchmarks, and developing training methodologies.
Education
Middle Tennessee State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Human Resources
Middle Tennessee State University
Master of Business Administration (MBA), Business Administration and Management, Human Resources
Nashville State Community College
Associate of Science (A.S.), Design and Visual Communications, Multimedia Design
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