Sarah B. Gerhardt
Investigator Payments Manager
- Role
- Investigator Payments Manager at ICON plc
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Sarah B. Gerhardt
Operational and functional line manager for global investigator payments. Dedicated to upholding company values and driving client-desired results.
Experience
Investigator Payments Manager
Apr 2023 — Present · US
Oversight of global investigator payments across a large portfolio- People leader and operations manager for team members, supporting with training, career development, interviewing, and utilizing payments expertise for problem solving and process improvements- Miscellaneous high value projects including client requests and preparing documents and presentations for kickoff meetings, bid defenses- Cross collaboration with Clinical, Accounts Payable, Systems, Data Management, and Payment Processing teams- Managed Site Engagement and Satisfaction Team for two years. Restructured team and processes for consistency and efficiency. Self and team served as points of contacts for large institutions, universities, site networks, and sites to voice payment concerns, areas of needed improvement, and to assist with payment queries. Developed strong relationships with sites and provided ongoing support to sites with high volume of ICON studies via cadenced meetings. Significantly increased site satisfaction surrounding investigator payments via site-centric process improvements and maintained satisfaction metrics entirety of time managing the team
Education
Otterbein University
Bachelor of Arts - BA, Psychology
2011 — 2015
University of Cincinnati College of Medicine
Master of Public Health (MPH), Health Services Management
2015 — 2016
Otterbein University
Bachelor of Arts - BA, Biology, General
2011 — 2015
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