Sarah Axcell
Head of Operations @ARGENT FM LIMITED
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WORK HISTORY
Head of Operations @ARGENT FM LIMITED
Tiptree, GB
As part of the Senior Leadership Team, I am responsible for leading all Operations and Client Relationship Management, as well as streamlining internal processes and frameworks. Together with the MD and FD, I help drive the vision of growth and collaboration forward.
EDUCATION
University of West London
BA, Media Studies
ABOUT SARAH AXCELL
As a Client Success Director in SaaS sector for a decade and previously in the recruitment advertising sector for 17 years, I have always been firmly client-centric. I have strived to excel in client service provision, growing revenue by building robust relationships with longevity, whilst always ensuring the commercial needs of the business are met and exceeded. Leading and shaping teams to do the same has also been a passion, developing engaged, inspired, and high performing teams.Known for uncovering and understanding obstacles for clients and colleagues, I have a ‘challenge and validation’ leadership style. I focus on business growth and retention through the lens of getting it right for the clients’ needs – and help them understand those needs for themselves. I love fostering deep client and employee relationships, helping them become the best they can be – be it via adoption of the right technology and processes, or by unlocking their own personal capability. I balance the needs of working strategically at C-level while rolling my sleeves up to problem solve and make things happen.Core Skills and Expertise:SaaS Client Success leadership | Account P&L analysis/management | Client segmentation Relationship development | Process improvement and change | Cross-functional collaborationAccount turnarounds/retention/growth | Full client service ownership | Contract renegotiationBuilding, coaching and mentoring teams | Client growth planning | Challenge & validation leadership style
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