Sara Grandieri
Senior Technical Product Specialist Ux Insights & Support Strategy @Apple
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WORK HISTORY
Senior Technical Product Specialist Ux Insights & Support Strategy @Apple
London, GB
Conducted over live support sessions, identifying patterns in user behaviour, accessibility issues, and product friction ⢠Collaborated with internal teams to escalate recurring UX issues, leading to feature revisions and tool updates ⢠Developed deep empathy for endâusers navigating complex products under pressure, informing design decisions ⢠Supported crossâfunctional learning and upskilling through workshops and internal enablement tools ⢠Trusted product expert across software and hardware, blending service design thinking with realâtime problem solving⢠Career progression from Sales Specialist to Genius role.⢠Fully certified mobile and Mac technician for diagnostics and repairs.⢠Team top performer leading the team in repair efficiency and quality, 99% success rate.
EDUCATION
ITC Carlo Levi
Bachelor's degree, Accounting
ArtèVision
Master's degree, Photography
Enaip Piemonte
HTML&CSS
CareerFoundry
UX/IU Designer, User Experience, User Interface design
Enaip Piemonte
PHP
Google Creative Campus
Google UX Design, User Experience Design
SKILLS
ABOUT SARA GRANDIERI
Iâm a Product Designer at Moonpig Group, working on the Buyagift gifting experienceâŚ
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