Sara Feldman
Director of Member Engagement at Consortium for Service Innovation
- Role
- Director of Member Engagement at Consortium For Service Innovation
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Sara Feldman
My career focus is best summed up Customer A…
Experience
Director of Member Engagement
Consortium For Service Innovation
Jul 2021 — Present
Collectively Reimagining Service Excellence. The Consortium is a non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.Consortium Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience.
Education
James Madison University
B.S., Technical Communication; Communication Studies
2003 — 2007
Skills
- Start-Ups
- Software Development
- Analytics
- Web Content Writing
- Knowledge Management Systems
- Google Analytics
- Balsamic
- Adobe Creative Cloud
- Articulate Storyline
- Knowledge Management
- Adobe Acrobat
- Localization
- Web Content
- Technical Writing
- Natural Language Processing
- Html
- Research
- Slack
- Editing
- Software Development Life Cycle
- Process Improvement
- User Experience
- Content Strategy
- Online Support
- Self Service
- Management
- Confluence
- Jira
- Snagit
- Adobe Creative Suite
- B2c Software
- Enterprise Software
- Web Analytics
- Microsoft Excel
- Software Documentation
- Content Management
- Visio
- Sharepoint
- Netsuite
- B2b Software
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