Oleksandra Sarafaniuk

Retailer Support Representative @Par Retail

Toronto, ON, CA

Deliver front-line technical support to retailer partners via phone and Freshdesk ticketing system- Conduct kiosk troubleshooting, including: power and network connectivity issues (Wi-Fi / Ethernet), scanner, printer, and payment device errors, kiosk reboots, app reinstallation, and settings verification- Coordinate and manage the replacement of iPads and PIN pads for retail locations, ensuring minimal disruption to store operations- Document all issues thoroughly and escalate cases to Platform Support and Engineering when required- Collaborate with cross-functional teams to update the knowledge base and improve support documentation- Participate in ongoing training sessions to stay current with product updates and support processes.

Vinnytsia Institute of Trade and Economics of State University of Trade and Economics

Master's degree, Hotel, Restaurant and Catering

Vasyl Stus Donetsk National University

Bachelor's degree, English language and Translation