Sara Lewis

About Sara Lewis

I\'m a people-first technology leader who believes innovation works best when it strengthens human connection. I enjoy helping teams grow, navigate complexity, and feel confident bringing their full ideas and perspectives to the table. My approach blends clarity, empathy, and curiosity. I focus on creating psychological safety and alignment because that\'s where bold thinking and real problem-solving happen. I encourage teams to question assumptions, collaborate openly, and move with purpose towards strategic organizational impact. I\'ve spent my career applying AI and other emerging technologies in practical, responsible ways that elevate both people and outcomes. I\'m committed to using these tools in ways that elevate people and help them solve problems more creatively, make better decisions, and feel proud of the impact they create.Professional SkillsVendor Ecosystem Design | SLA & KPI Governance | QBRs & MBRs | SOW Negotiation | Renewal Strategy | Budget management & forecasting | Cost optimization | Multi-shore strategy | SOX & ISO Compliance oversight | Cross-Functional Program Leadership | Operational Scaling & Automation | Order Management | Invoice Reconciliation | Resource ManagementDomain Skills Process Optimization | Executive Communication | Critical & Strategic Thinking | Data Analysis | Problem Solving | Adaptability | Global & Cross-functional collaboration | Project Planning | Leadership & Team Management | Risk Analysis Technical Skills Tableau | Salesforce | Google Workspace (Meet, Gemini, Gmail, Drive, Sheets, Slides, Sites, Forms, NotebookLM)| Slack | Lucidchart | Smartsheet | Miro | Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, Copilot)| Confluence | Jira | Ironclad | NetSuite OpenAir | ServiceNow

Experience

1. Global Operations Manager, Customer Success Group

   Salesforce

   Feb 2024 — Present · Houston, TX, US

Education

• Vanguard University of Southern California

  Bachelor of Arts, Business

Skills

• Management
• Cross-Functional Team Leadership
• Leadership
• Project Management
• Program Management
• Process Improvement
• Business Process Improvement
• Outsourcing
• Vendor Management
• Business Development
• Sharepoint
• Coaching
• Analysis
• Organizing
• Great Communication
• Career Counseling
• Six Sigma
• Team Building
• Strategic Planning
• Microsoft Excel
• Negotiation
• Business Relation
• Presentations
• Public Speaking
• Human Resources
• Event Planning
• Budgets
• Partner Management