Saradhi Saripalli
Sr. CSM at BrainPOP/ Proud Dad of 2/ Michigan Wolverine
- Role
- Senior Customer Success Manager at BrainPOP
- Location
- Yorba Linda, CA, US
- LinkedIn followers
- 500 followers
About Saradhi Saripalli
Senior Customer Success Manager with 10+ years in SaaS and EdTech, driving ARR growth,enterprise account retention, and strategic partnerships. Proven success in managing multimillion-dollar portfolios, optimizing customer lifecycle strategies, and collaborating with C-levelexecutives to improve adoption, renewals, and expansion.
Experience
Senior Customer Success Manager
Nov 2022 — Present · Orange County, CA, US
As a Senior Customer Success Manager, I currently oversee a $3.7M book of business across 120 accounts, including 25 enterprise-level school districts. I drive the entire customer lifecycle—from onboarding through renewal—focusing on strategic alignment, adoption, and revenue growth. I lead regular business reviews with both senior leadership and C-suite stakeholders, sharing data-driven insights on pipeline health and customer outcomes. Partnering closely with cross-functional teams—from sales to product—I identify upsell opportunities, capture customer feedback, and help influence both product development and process improvement to deliver lasting impact and value.
Education
University of Michigan
B.A., Economics
2000 — 2004
University of Louisville
Master's degree, Teaching
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