Sara Couch

About Sara Couch

Practiced attorney and healthcare manager with 10+ years of experience in regulatory…

Experience

1. Operations Manager - Strategic Planning and Compliance

   Kingston Dental

   Jan 2010 — Present · Kingston, WA, US

   Established dental healthcare provider serving over 1800 patients, specializing in general dentistry, with a focus on overall health, well-being, and a world class patient experience.Advised business strategy for growth and profit, oversaw all compliance and regulatory matters, streamlined and refined Revenue Cycle Management, supervised staff and providers to consistently deliver a high standard of care with excellence.ACCOMPLISHMENTS:• Monitored compliance with all health and dental regulations and laws, such as HIPAA/WISHA, and all other laws and regulations issued by Washington State and the Dental Quality Assurance Commission, and facilitated regular provider and staff training, education, and process implementation to ensure legal and compliant operations. Successfully navigated the changing landscape of legal and healthcare considerations during the Covid pandemic.• Negotiated and advocated for the practice in all aspects of provider relations with over forty different insurance companies: contracts, fee and reimbursement agreements, doctor malpractice and business insurance requirements, and dispute resolution.• Streamlined and reduced Revenue Cycle Management times by 50%, resulting in expedient and efficient insurance claim processing, 99% collection rates, and increased revenue and profits to the practice.• Managed over 1800 active patient accounts, including billing, collection, and insurance matters; resolved account disputes with patients and insurance companies in a timely and successful manner.• Developed and oversaw process to transition practice to a fee for service business model, negotiated and terminated PPO contracts with insurance companies, generating a 25% increase in profit and significant cost saving to the practice.• Mentored and supervised six employees, tracking projects, tasks, timelines, and performance.

Education

• Willamette University College of Law

  Doctor of Law - JD

• Lewis and Clark College

  Bachelor of Arts - BA

Skills

• Special Events Coordination
• Process Efficiency
• Critical Thinking
• Relationship Building
• Process Improvement
• Management
• Deadline Oriented
• Presentations
• Conflict Resolution
• Social Media Marketing
• Time Management
• Negotiation
• Business Planning
• Customer Service
• Mediation
• Civil Litigation
• Client Relations
• Collaborative Problem Solving
• Marketing
• Branding
• Marketing Strategy
• Analytical Reasoning
• Leadership
• Event Planning
• Strategic Negotiations
• Probate Law
• Writing
• Conflict Management
• Long Term Business Relationships
• Legal Research
• Legal Advice
• Drive Results
• Strategic Planning
• Client Presentation
• Collaborative Law
• Project Management
• Dispute Resolution
• Organization Skills
• Family Law
• Business Relationship Management