Sara Jones
Leading The Solutions Conversation | Chief Solutions Officer | “The Wonder Woman of Customer Service” | Driving the Presales Evolution
- Role
- Strategic Advisor at 1up
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Sara Jones
As a dynamic and growth-focused senior executive, I have extensive experience in leading global Solutions Consulting (Presales) teams and pioneering customer-centric methodologies. With a strong focus on operational excellence and revenue growth, I have managed to transform teams into potent forces, contributing significantly to the business growth and customer satisfaction in the software industry.Being a forward-thinking business transformer, I have consistently fostered innovation and strategic thinking to improve business processes and customer satisfaction. I am known for my deep understanding of the technological landscape and the ability to bridge gaps between business needs and technology solutions.As a compassionate and motivational leader, I have led large teams, managed high-stakes accounts, and cultivated relationships with key stakeholders. My focus on creating a nurturing environment and implementing effective personnel management reforms has not only improved internal attrition rates but also fostered a culture of excellence within my teams. A few of my career highlights include: • Successfully conceived an internal platform for presales, which led to a 20% reduction in redundant work and a 22% YoY increase in net new business growth.• At SAP America, I managed a team of 400+ individuals, propelling company revenues from $200M to $500M in three years through strategic leadership, optimized sales processes, and cohesive team coordination.• As Co-General Manager of Presales at SAP China, I introduced the principles of Design Thinking, which resulted in an increased win rate to over 50%, a tripled average deal size, and a 60%+ reduction in external spending.• As Presales Manager at SAP UK & I LTD, I co-developed and disseminated the “Why We Win, Why We Lose” training video, impacting over SAP personnel and shaping global sales and training initiatives.Over the last two decades, I dedicated my career to Solutions Engineering (Presales) and have been humbled by the journey. I’ve met amazing clients, worked across multiple geographies (America, EMEA and China) and developed lifelong working relationships and friendships on this journey.I’m a passionate mom of two and whenever I can, you can find me cheering them on at their soccer practices or games. We are all avid Atlanta United soccer fans. I love to travel and experience this beautiful planet and recently passed my scuba diving certification - a bucket list goal. While traveling I love people watching, great food (I will try anything once!) and nice wine.
Experience
Strategic Advisor
May 2024 — Present
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Education
Cornell University
Cornell University Women in Leadership Certificate August 2020
Skills
- Competitive Analysis
- Customer Experience
- Selling
- Start-Ups
- Innovation
- Pre-Sales
- Consulting
- Product Management
- Managed Services
- Integration
- Sales Process
- Sap
- Demand Generation
- Account Management
- Outsourcing
- Crm
- Value Based Selling
- Solution Architecture
- Design Thinking
- Channel Partners
- Sales
- Leadership
- IT Strategy
- Sales Enablement
- Saas
- Strategy
- Program Management
- Complex Sales
- Analytics
- Business Strategy
- Enterprise Software
- Sales Management
- Business Analysis
- Business Alliances
- Business Intelligence
- Business Process
- Management
- Team Leadership
- Erp
- Solution Selling
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