Sara Bogardus

About Sara Bogardus

With over 20 years of experience in customer success and consulting, I help clients…

Experience

1. Senior Engagement Manager

   Qualtrics

   Oct 2019 — Present · Seattle, WA, US

   Helping support customers to use and leverage the platform and run programs pre-renewal• Supporting RFPs, proposals, and client presentations. Active role in defining the services strategy, pre-sale for large enterprise programs, in partnership with Solution Architect, and the account team.• Lead custom (or research) projects for strategic enterprise clients/accounts with significant levels of spend or engineering services, delivering across multiple phases, business units, geographies • Expert-level competency in all aspects of project/program management (scope, budget, schedule, quality etc.) in order to manage multiple, complex client projects or programs, across one or many clients.• Strong focus on business outcomes and customer deriving business value through technology solutions.• Serve as a single point of contact for key stakeholders and decision-makers on the Customer team for the entire delivery team • Advise Customer on strategic programme direction, maturing / expanding their XM programs, leveraging cross-functional support (XM Scientists, PSP, CSM, Sales Rep, Leadership) as required.• Manage to a successful resolution the majority of customer escalations that have resulted in poor customer sentiment.

Education

• UC San Diego

  Bachelor of Science (B.S.), Psychology

  1989 — 1993

• University of Washington

  Doctor of Philosophy (Ph.D.), Clinical Psychology

  1995 — 2001

Skills

• Technical Support
• Behavior Change
• Enterprise Software
• Clinical Trials
• Analytics
• Research
• Consultative Selling
• Salesforce.com
• Project Management
• Solution Selling
• Cloud Computing
• Agile Methodologies
• Product Management
• Saas
• Software as a Service (Saas)
• Consulting
• Wellness
• Training
• Healthcare
• Data Analysis