Sarabjit Sahu

About Sarabjit Sahu

As a dedicated leader at Teleperformance, I drive service delivery excellence, ensuring optimal performance that meets the evolving needs of the global travel industry. Holding a Bachelor of Commerce from Delhi University and a Six Sigma Green Belt certification, I specialize in streamlining business processes and enhancing manufacturing workflows through continuous improvement strategies.My experience spans managing a diverse portfolio, including US largest National Airline & Cargo, four international travel OTAs and a cutting-edge non-travel AI-based project. I am committed to strengthening customer relationships and enabling business growth through strategic CRM implementations.With a strong focus on operational efficiency and quality, I have successfully scaled operations to support a team of over 500+ FTEs, achieving measurable success in each customer interaction. Through a balance of analytical expertise and effective people management, I continuously strive to enhance both client satisfaction and business performance.

Experience

1. Sr Director - Operations

   TP

   Jan 2025 — Present · Gurugram, IN

Education

• Delhi University

  B.Com

  2003 — 2003

• Delhi University

  Bachelor of Commerce - BCom, Business/Commerce, General

• Father Agnel School

  12th

  1998 — 2000

Skills

• Operations Management
• Sales Operations
• Vendor Management
• Delegate Management
• Quality Auditing
• Back Office Operations
• Marketing Strategy
• Call Centers
• Business Development
• Team Leadership
• Business Strategy
• Team Management
• Negotiation
• Sales
• Management
• People Management
• Process Improvement
• Market Research
• Bpo
• Quality Assurance
• Sales Process
• Customer Relationship Management (Crm)