Sara Smith

Manager, Consumer Services at The Scotts Miracle-Gro Company

Role
Manager, Consumer Services at The Scotts Miracle-Gro Company
Location
Columbus, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sara Smith

Dynamic leader focused on creating culture built on foundations of trust and inspiration. Passionate about driving results through support of individual development in order to achieve organizational excellence. Focus on pushing business forward through ingenuity and effective change management.More than 20 years experience in customer facing service environments, including in-store retail, retail contact center (18 years) and more than 15 years in leadership roles. Specialized experience in crisis management, risk mitigation, third party contact centers, new brand/business launch and systems development/launch (Salesforce).Highly skilled in communication (across channels, internal and interpersonal), time management and prioritization and quality decision making. Experience in Retail (online and stores), Team Building, Individual Development, Contact Centers, and Management.

Experience

  1. Manager, Consumer Services

    The Scotts Miracle-Gro Company

    Oct 2020 — Present

Education

  • The Ohio State University

    Communications

    1999 — 2002

  • Ohio University

    Social Psychology

    1997 — 1999

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Sara Smith — Manager, Consumer Services at The Scotts Miracle-Gro Company in Columbus, OH, US | Unifers