Sara Smith
Manager, Consumer Services at The Scotts Miracle-Gro Company
- Role
- Manager, Consumer Services at The Scotts Miracle-Gro Company
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Sara Smith
Dynamic leader focused on creating culture built on foundations of trust and inspiration. Passionate about driving results through support of individual development in order to achieve organizational excellence. Focus on pushing business forward through ingenuity and effective change management.More than 20 years experience in customer facing service environments, including in-store retail, retail contact center (18 years) and more than 15 years in leadership roles. Specialized experience in crisis management, risk mitigation, third party contact centers, new brand/business launch and systems development/launch (Salesforce).Highly skilled in communication (across channels, internal and interpersonal), time management and prioritization and quality decision making. Experience in Retail (online and stores), Team Building, Individual Development, Contact Centers, and Management.
Experience
Manager, Consumer Services
The Scotts Miracle-Gro Company
Oct 2020 — Present
Education
The Ohio State University
Communications
1999 — 2002
Ohio University
Social Psychology
1997 — 1999
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