Sara Olivares

Regional Operations Leader @Quick Quack Car Wash

Amarillo, TX, US

Responsible for managing the operations of multiple car wash locations within a region, ensuring they meet performance standards, provide excellent customer service, and comply with company policies. They lead and motivate the store leadership teams, holding them accountable for their location\'s operations. Operational Leadership:Oversee Productivity and Performance:Monitor the performance of multiple car wash locations and ensure they meet or exceed established goals.Set Goals and Objectives:Establish and communicate performance goals and objectives for Store Leaders.Audit Locations:Regularly visit and assess store locations, ensuring adherence to policies and procedures.Identify and implement procedures to improve operating efficiency across the region.Monitor and Assist Locations:Provide support and guidance to store leaders, addressing any issues or challenges they may face.Handle Discipline and Termination:Implement disciplinary actions and terminations for Store Leaders as needed, following company policy. Manage Financial Budget:Monitor and coordinate with Store Leaders to stay within the regional financial budget.Ensure Compliance:Ensure that all locations adhere to company policies and procedures, including safety protocols.Audit Locations:Regularly audit locations to ensure compliance with company policies and procedures. Leadership and Development:Lead and Motivate Store Leaders:Provide leadership and guidance to the Store Leaders, motivating them to achieve their goals and deliver excellent customer service.Train and Develop Store Leaders:Develop and implement training programs for Store Leaders, ensuring they are up-to-date on company procedures and policies.Evaluate Performance:Regularly evaluate the performance of Store Leaders and provide constructive feedback.Ensure Outstanding Customer Service:Ensure that each customer receives outstanding service by providing a friendly environment at each location.

Ranger College

Cosmetology, Barber/Styling, and Nail Instructor