Sara Wright

About Sara Wright

Senior Manager with 24 years of experience in Service Delivery Leadership. Demonstrated strength in program, project, process, and people management while leading global teams through organizational change, service transition, deployment, and run and maintain status. Passionate about service delivery and continual service improvementStrong analytical skills with proven track record of process improvements22 years with a leading Fortune 500 global technology services provider6 years of experience as an Operations Manager for ITIL aligned processes. Highly experienced in incident management.9 years experience with program and vendor managementManaged over 150 direct reports and led over 200 contractors globally.

Experience

1. Senior Customer Delivery Manager

   Computacenter

   Aug 2024 — Present · Indianapolis, IN, US

   Spearheaded delivery of contracted IT Run Services for leading manufacturing company in the aerospace and defense business, consistently exceeding service level agreements and customer satisfaction targets• inspired cross‑functional teams, improving collaboration and accountability across matrix structures• Championed continuous improvement initiatives, streamlining processes to boost efficiency and deliver added value throughout the contract lifecycle• Partnered with account leadership to expand business opportunities, contributing to revenue growth and strengthened customer relationships• Led complex change delivery programs, aligning project management practices with customer needs to ensure seamless transformation• Provided strategic input to account planning and governance, ensuring unified communications and a cohesive customer experience• Optimized financial performance through accurate forecasting, cost control, and achievement of baseline targets• Built trusted relationships with senior customer stakeholders, serving as a key interface and driving constructive engagement

Education

• Marian University Indianapolis

  Bachelors of Science, Business Administration; Marketing, Spanish

  1996 — 2001

Skills

• Project Management
• Incident Management
• Service Management
• Business Process
• Service Desk
• Program Management
• IT Service Management
• Software Documentation
• Change Management
• Six Sigma
• Integration
• Outlook
• Training
• Management
• Service Delivery
• Strategic Planning
• Operations Management
• Team Management
• Sla
• Itil Certified
• Disaster Recovery
• Project Planning
• Vendor Management
• Cross-Functional Team Leadership
• Itil