Sara M.
IT Administrator | Advanced X-Ray & Radiation Detection Technologies
- Role
- Customer Support Help Desk Technician at Rapiscan Systems
- Location
- Oak Ridge, TN, US
- LinkedIn followers
- 500 followers
About Sara M.
Cyber Security professional with a passion for safeguarding data and networks. Offering…
Experience
Customer Support Help Desk Technician
Feb 2025 — Present
Experienced IT Administrator supporting advanced X-ray inspection and radiation detection technologies for ports, borders, military, high-threat facilities, and critical infrastructure worldwide. Skilled in managing IT operations for both private and government entities.Administering over 500 Windows and Linux machines, with expertise in SQL, Linux, VMware, Microsoft Suite, Microsoft Dynamics 365, IP addressing, and network devices. Provide timely support to customers at operational sites, troubleshooting issues efficiently and ensuring minimal downtime. Responsible for creating and managing support tickets for cross-department collaboration within Rapiscan Systems.Passionate about integrating advanced technology solutions to enhance global security, system reliability, and operational effectiveness.
Education
Roane State Community College
Associate of Applied Science, Computer and Information Sciences, Cyber Defense
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