Sara Lussier

Experience

1. Principal Alliance Operations Specialist

   Medtronic

   Jul 2023 — Present · US

   Customer Experience Management- Spearhead end-to-end coordination of the customer experience for Alliance Program clients, including UPMC, Northwestern, and Kaiser- Collaborate with internal and external stakeholders to develop and launch tools, dashboards, systems, and business processes that enhance the customer experience- Present progress on contract performance and established objectives to Customers, US Commercial, and Strategic Accounts Leadership- Foster strong relationships with external stakeholders to improve existing partnerships and elevate the customer experience.Operational Efficiencies- Possess a comprehensive understanding of roles, responsibilities, and processes across various teams and departments, both internally and externally- Navigate direct and distribution procurement channels with expertise- Utilize basic product knowledge to support field sales and customers effectively- Identify and address transactions occurring outside optimal channels or processes, partnering with - Demand Planning and Procurement Operations to optimize Medtronic\'s order/fulfillment cycle and drive cost-effective solutions.Data Analytics & Quality Improvement- Conduct in-depth queries and analyses of utilization and spend data- Identify and interpret patterns in utilization, procurement, and logistics to inform strategic decisions- Assist in identifying slow-moving or low-utilization SKUs for conversion opportunities.Standardization & Customer Satisfaction- Identify and execute standardization opportunities to ensure customer satisfaction and operational excellence.

Education

• Bristol Community College

  Associages Degree, Math / Science

  2004 — 2007

• Eastern Nazarene College

  Bachelor of Science - BS

• Arthur Angelo School of Cosmetology

  Cosmetology License, Hair Styling/Stylist and Hair Design

  2001 — 2002

• Eastern Nazarene College

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  2013 — 2015

Skills

• Cross-Functional Team Leadership
• Social Media
• Administration
• Access
• Microsoft Access
• Marketing
• Mac
• Event Planning
• Microsoft Office
• Outlook
• Process Improvement
• Inventory Management
• Coaching
• Microsoft Word
• Leadership
• Medical Devices
• Data Analysis
• Calendar Planning
• Project Management
• Contract Analysis
• Green Belt
• Business Process Improvement
• Fitness
• Lean Six Sigma
• Tableau
• Salesforce.com
• Pc
• Powerpoint
• Microsoft Excel
• Microsoft Publisher
• Customer Service