Sara Joshi
Strategy and Ops @ Revolut | Ex-Bain | SRCC\'20
- Role
- Strategy and Operations Manager at Revolut
- Location
- North Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Strategy and Operations Manager
Jan 2024 — Present
Spearheaded strategic initiatives within the Fincrime vertical, with a primary focus on optimising operations across teams- Led capacity planning efforts across support teams, ensuring optimal utilisation of resources to meet cost targets while maintaining service quality- Implemented strategies aimed at reducing Customer Resolution Time and mitigating Poor Rated Chats, striving towards improvement in overall customer experience- Facilitated new market expansions, prioritizing adherence to geography-specific regulations and bolstering preparedness from a Fincrime standpoint.
Education
Delhi Public School
CBSE
2004 — 2017
Shri Ram College of Commerce
Bachelor of Commerce
2017 — 2020
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