Sara Jones
Front Desk Manager @The Dragon Hotel Montgomery Ltd
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WORK HISTORY
Front Desk Manager @The Dragon Hotel Montgomery Ltd
Due to many years working at the Dragon Hotel and through showing hard work and dedication I have been promoted to front desk manager. My role includes managing the shift to ensure it runs as smoothly as possible, giving the best customer service possible. I communicate verbally and via multiple online services like email and IM services with customers and members of the team. I organise the team and the shift to allow for a better flow for the evening service. I also ensure that the customers stay is as pleasurable as possible, responding to any requests in the correct manner by either organising any stakeholders of the business to help with the requests or by acting upon it myself.
EDUCATION
Oldbury Wells School
A Level
BI Norwegian Business School
Bachelor of Arts - BA, Business with Finance
Liverpool John Moores University
Bachelor of Arts - BA, Business with Finance
Welshpool High School
GCSE
ABOUT SARA JONES
At Astro Trails, my journey as a Travel Executive has been a perfect blend of applying my Business with Finance degree and honing my customer service expertise. My education at Liverpool John Moores University and BI Norwegian Business School has been instrumental in shaping my analytical skills and global perspective, enabling me to deliver tailored travel experiences with exceptional service.Previously, as a Front Desk Manager at The Dragon Hotel, I seamlessly managed shifts and orchestrated team efforts to enhance evening services. Our team\'s dedication to excellence turned each customer interaction into a memorable stay, thanks to our commitment to proactive problem-solving and impeccable communication.
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