Sara Jones Chartered

Head of People Operations @Octopus Energy Services

Brighton, GB

Leading the transformation of talent acquisition and people operations for Octopus Energy Services. Accountable for end-to-end candidate lifecycle and operational excellence initiatives.Key Achievements:Transformed volume hiring & people operations processes, delivering a significant reduction in agency spend while improving candidate quality.Designed and implemented comprehensive assessment frameworks tailored for blue-collar workforceBuilt and scaled a team across talent logistics, onboarding, and talent operations.Created and embedded company values, driving cultural transformation and improved retention.Established strategic partnerships with key vendors to support revised processes.Developed data-driven attraction strategies, reducing dependency on recruitment agencies.Currently leading our People Operations team, delivering comprehensive people services including onboarding, offboarding & employee relationsDeveloped manager upskilling strategies to enhance employee experience and complianceOptimise HRIS implementation, ensuring data integrity and process automationCreated innovative people policies aligned with company values and legal requirementsMentor People Operations team, fostering collaborative and high-performance cultureIdentified and implemented operational changes to improve organisational effectiveness

CIPD Qualifications

Human Resources Management and Services