Sara Gladstone

Experience

1. Guest Relations Supervisor

   Beacon Theatre

   Feb 2020 — Present

   Handle any issues that may arise for guests or workers before, after, and during showsCreate notes for each event to let staff and stagehands know the timing and expectations of each showOrchestrate staff posts based on rotation and efficiencyRun through the entire venue prior to each show checking each emergency exit and setting up barriers in both entrances for lines to run smoothlyConduct incident reports for legality of the theater and to make sure the guest or staff member receive proper careManage the content and delivery of pre-shift meetingsProvide consistent and fair feedback to Guest Relations employees through various methods such as checklists, evaluations, and in person meetingsSped up the time and efficiency of ingress’s vaccination check process by implementing stamps into the procedure

Skills

• Microsoft Excel
• Microsoft Office
• Social Media
• Teamwork
• Customer Service
• Research
• Marketing
• Leadership
• Microsoft Word